CiCo Solutions Limited (Company No. 15082558), trading as CheckInCheckOut, is the data controller for personal data collected in connection with our parking services at Rasa Sayang House, Denmark Street, Iffley Road, Oxford, OX4 1QS.
Contact: [email protected]
Registered Address: Suite 125, 94 London Road, Headington, Oxford, OX3 9FN
When you make a parking booking, we collect the following personal data:
• Full name
• Email address
• Phone number
• Vehicle registration number
• Payment information (processed by Stripe; we do not store card details)
• Booking dates and times
• CCTV footage (recorded in communal and external areas of the car park)
We process your personal data on the following legal bases:
Contract Performance (Article 6(1)(b) UK GDPR): To process your booking, provide your gate access PIN, and manage your parking reservation.
Legitimate Interests (Article 6(1)(f) UK GDPR): For security purposes (CCTV), fraud prevention, and to protect our property and the safety of guests.
Legal Obligation (Article 6(1)(c) UK GDPR): To comply with tax, accounting, and regulatory requirements.
Consent: Where we send you marketing communications about other services (you can opt out at any time).
• To process and manage your parking booking
• To generate and send your gate access PIN via SMS and email
• To process payment through Stripe
• To communicate with you about your booking (confirmations, reminders, support)
• To issue VAT receipts and invoices
• For security and safety purposes (CCTV monitoring, access logs)
• To resolve disputes or investigate incidents
We may share your personal data with the following third parties, only where necessary to provide the service:
Stripe: Payment processing. Stripe’s privacy policy applies to payment data.
Akiles: Access control system provider (receives your name and booking dates to generate your gate PIN). Akiles’ privacy policy applies.
GoHighLevel (GenieAI): Customer relationship management platform used to manage bookings and communications.
HMRC: Where required for tax compliance.
Law enforcement: Where required by law or to protect our legal rights.
We do not sell your personal data to third parties.
Booking records: Retained for 6 years from the date of your booking (for tax and legal compliance).
CCTV footage: Retained for a maximum of 30 days unless required for an ongoing investigation or dispute.
Payment records: Retained by Stripe in accordance with their data retention policy.
Marketing preferences: Retained until you withdraw consent.
Under UK GDPR, you have the following rights:
• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data (subject to legal retention requirements).
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, email [email protected]. We will respond within 30 days.
Our booking page may use cookies for functionality and analytics. Essential cookies are required for the booking process. Analytics cookies help us improve the service. You can manage cookie preferences through your browser settings.
We take appropriate technical and organisational measures to protect your personal data, including encrypted payment processing (Stripe PCI-DSS compliance), secure access controls, and restricted access to personal data on a need-to-know basis.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
We may update this Privacy Policy from time to time. Changes will be published on our website. The date at the top of this policy indicates when it was last updated.
CiCo Solutions Limited (trading as CheckInCheckOut)
Company Number: 15082558
Registered Address: Suite 125, 94 London Road, Headington, Oxford, OX3 9FN
Email: [email protected]
Website: checkincheckout.io